Terms of Service

AdugeOps is a product of FusedBulbStudios, a registered enterprise (Udyam registration UDYAM-KR-03-0395633) at 94, HSR Layout, Sector 7, Bengaluru, Karnataka 560102, India. “We” means FusedBulbStudios. “You” means the business that uses AdugeOps (a “kitchen”) and the people who sign in on its behalf.

By using this website or the AdugeOps app you agree to these terms and to our Privacy Policy. If you do not agree, please do not use AdugeOps.

AdugeOps helps a food business run its orders, kitchen, stock, payments records and customers. It is in private beta: access is by invitation, features change often, and some are still rolling out. We may add, change or remove features. If we remove something you pay for, section 6 applies.

• You must be at least 18 and able to enter into a contract for your business.
• Keep your sign-in details private. You are responsible for what is done under your account and by the people you invite to your kitchen.
• Give us accurate details, and tell us if you think someone else has used your account.

• Free plan. Orders, payments records, products and customers. No charge.
• Master Chef plan.Adds the kitchen side: prep board, recipes, stock, shopping list and expenses. It is paid for one year in advance, in Indian rupees, from Settings → Plan & billing. The price is the one shown before you pay. Payments are processed by Razorpay; we never see or store your card, UPI or bank details. Every payment gets a numbered receipt in the app. The charge comes from FusedBulbStudios, which makes AdugeOps, so that is the name you may see on your card or bank statement. We are not registered for GST yet, so no GST is charged; if that changes, we tell you before your next payment.
• Renewal. We do not charge you automatically. Before your year ends we email you a reminder, and you renew from the app. If you do not renew, you keep Master Chef for 7 more days, then your kitchen moves to the Free plan (see section 7).
• Price changes. A price change never applies to a year you have already paid for. We tell you about a new price at least 30 days before your renewal.
• Message charges. WhatsApp charges for messages sent to your customers are set by Meta. If they are billed to your own WhatsApp Business account, you pay Meta directly.

AdugeOps records whether your customers have paid you. It does not collect money from your customers and is not a payment service.

• You can cancel at any time, from the app where available or by emailing admin@fusedbulbstudios.com. There is no cancellation fee and no notice period.
• Cancelling the Master Chef plan stops it from renewing. You keep the paid features until the end of the year you paid for, then your kitchen moves to the Free plan.
• Closing your account is separate from cancelling a plan: it removes your kitchen and its data (see section 7).
• We may suspend or close an account that breaks these terms, is used unlawfully, or puts other kitchens or the service at risk. Where we can, we tell you first and give you a chance to fix it. If we close a paid account for a reason other than a breach by you, we refund the unused part of the year.

• 14-day money-back. If you ask within 14 days of paying for the Master Chef plan for the first time, we refund the full amount, no questions asked.
• After 14 days, and for renewals, payments are not refunded when you cancel partway through a year. You keep the paid features until the year ends.
• If we let you down. If a paid feature is removed, or the service is unusable for a long stretch because of a fault on our side, write to us and we will refund the unused part of the year.
• Charged twice or charged by mistake? Tell us and we refund the extra payment in full.

To ask for a refund, email admin@fusedbulbstudios.com from the address on your account with the payment date and amount. Approved refunds are sent to the original payment method within 7 working days; your bank may take a few more days to show it. Nothing here limits rights you have under Indian consumer law.

Everything you put into AdugeOps stays yours. We use it only to provide the service, as the Privacy Policy describes.

• When a paid plan ends and your kitchen moves to the Free plan, nothing is deleted. Your recipes, stock records and expenses are kept safely but are not shown until you upgrade again. Orders, products and customers keep working as before.
• Getting a copy. You can ask us for an export of your orders, customers, products and other records at any time, including before you close your account. We provide it in a common spreadsheet format within 15 days, free of charge.
• When you close your account, we delete your kitchen and everything in it, including your customers’ details, within 30 days of your request. Deletion is permanent: we cannot bring the data back afterwards, so ask for an export first if you need one.
• What may remain. Backups are overwritten on a rolling basis after deletion. We keep payment and invoice records for as long as tax law requires. Nothing else is kept.
• Connected services. Closing your account or disconnecting a store removes our access to your Shopify store and WhatsApp account and deletes the access tokens. Data already in your Shopify store or with Meta is not affected: it stays under your accounts with them.
• Accounts we close. If we close your account, you have 30 days to ask for an export before the data is deleted, unless the law requires otherwise.

You decide what information about your customers goes into AdugeOps, and you are responsible for having the right to use it. In particular:

• Only message customers on WhatsApp about their own orders, and only where they would expect to hear from you.
• Follow WhatsApp’s and Shopify’s own rules when you connect those services.
• If a customer asks you to correct or delete their details, do it, or ask us to help.

You agree not to:

• use AdugeOps for anything unlawful, or to send spam or promotional messages people did not ask for;
• try to access another kitchen’s data, or probe, overload or disrupt the service;
• copy, resell or reverse engineer the service, or use it to build a competing product;
• upload anything that is harmful, or that you do not have the right to share.

Shopify, WhatsApp (Meta) and other services you connect are run by other companies under their own terms. We are not responsible for their outages, changes or decisions, such as Meta declining a message template or Shopify changing what an app may access. If one of them changes in a way that stops a feature working, we will tell you and do what we reasonably can.

We work to keep AdugeOps available, accurate and secure, and we fix faults as quickly as we can. But the service is in beta and is provided “as is”: we do not promise that it will be uninterrupted or free of errors. AdugeOps is a record-keeping aid. You remain responsible for your food, your orders, your stock counts, your accounts and your taxes, and for checking anything that matters before you rely on it.

To the extent the law allows, we are not liable for lost profits, lost business or indirect losses, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms excludes liability that cannot be excluded under Indian law.

AdugeOps, its name, logo, design and code belong to FusedBulbStudios. Your data belongs to you. You give us permission to store and process it only to run the service for you. Feedback you send us may be used to improve the product without any obligation to you.

If we change these terms we update the date at the top. For changes that affect payment, refunds or your data, we tell you by email at least 30 days before they take effect. If you do not accept a change you can cancel, and if you are on a paid plan we refund the unused part of your year.

These terms are governed by the laws of India. If something goes wrong, write to us first and we will try to resolve it within 30 days. Disputes that cannot be resolved that way are subject to the courts of Bengaluru, Karnataka.

FusedBulbStudios, 94, HSR Layout, Sector 7, Bengaluru, Karnataka 560102, India. Email admin@fusedbulbstudios.com.