For home food businesses in India

How to keep Shopify, WhatsApp and Instagram orders in one place

Why three order channels turn into a mess

Shopify has its own order list. WhatsApp orders sit in chats. Instagram orders sit in DMs. None of them knows about the others, so the real list of what to make today ends up in a notebook, a spreadsheet, or your head.

On a quiet week that works. On a busy one, an order gets missed, two get mixed up, or a parcel goes out without anyone being sure it was paid for. The fix is not another place to take orders. It is one place to hold them once they are taken.

How each order reaches the same board

• Shopify

  Arrives on its ownRolling out

  Connect your store and each new order lands on the board with its items, address and payment. Edits and cancellations follow too. Nobody types it in.

• WhatsApp

  Logged by you in seconds

  When a customer orders in a chat, you add it: pick the customer, pick the products, set the date. It is tagged as a WhatsApp order.

• Instagram

  Logged by you in seconds

  Same as WhatsApp. An order from a DM is added by you and tagged as an Instagram order, so you can see where your sales come from.

To be clear: AdugeOps does not read your WhatsApp or Instagram chats. Phone and walk-in orders are logged the same way. The Shopify connection is rolling out to invited kitchens first.

See what is confirmed, in prep and ready for dispatch

Every order, whichever channel it came from, moves through the same six stages. One tap moves it forward, and the board shows which orders are sitting at each stage right now.

1. 1

   New

   The order is in, and not yet accepted.

2. 2

   Confirmed

   You have accepted it and know when it is due.

3. 3

   In prep

   It is being made.

4. 4

   Ready

   Made, packed and waiting to go out.

5. 5

   Dispatched

   Handed to the courier, with the tracking number on record.

6. 6

   Delivered

   With the customer. The order is closed.

Payment is tracked next to the stage: pending, part paid or paid. So “what is ready to go out, and has it been paid for?” is one look, not three apps. For a Shopify order, marking it dispatched or delivered here updates the store as well.

Recipes, inventory and expenses, tied to the same orders

Knowing what was ordered is half the job. The other half is knowing what to make, what you have in the kitchen, and what it cost. This side is part of the Master Chef plan.

• Recipes

  Write each recipe once, with ingredients and quantities per batch. An order for 40 boxes of ragi laddu then tells you how much ragi flour, jaggery and ghee to pull.

• Inventory

  When an order is marked Ready, its ingredients come off your stock. You are warned when something is running low, and a shopping list is built from upcoming orders and what is short. Every change stays on record.

• Expenses

  Record what you spend on ingredients, packaging, delivery and wastage, and link an expense to the order it was for. You see what an order really cost, not only what it sold for.

Automatic WhatsApp updates to your customers

Customers ask the same two questions: “did you get my order?” and “where is it?”. AdugeOps can answer both for you. As you move an order along, the customer gets a WhatsApp message. Rolling out

• You confirm the order

  Your order is confirmed.

• You dispatch it

  Your order is on its way, with the courier and tracking number.

• It is delivered

  Your order has been delivered.

Three order updates. You choose which ones are switched on. This depends on WhatsApp approving each kitchen’s number, so it is being switched on kitchen by kitchen.

What about a spreadsheet, or Shopify on its own?

A spreadsheet is free and is where most kitchens start, but someone has to keep it up to date by hand and it cannot tell you what to cook. Shopify is good at taking the order and the money, but it only knows about orders placed on the store. WhatsApp business tools are built for talking to customers, not for running a kitchen.

AdugeOps does not replace any of them. It sits behind them and holds the day together. See where AdugeOps fits.

Common questions